Help & FAQ

Answers to the questions we get most. Search below, or contact us if you cannot find what you need.

Getting started

Searching and prices

Alerts, saved searches and news

Card shows and dealers

Collection, valuation and grading

Membership, billing and refunds

Account, privacy and support

Still need help?

Send us a message, or email support@crdscout.com. We usually reply within a couple of days.

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Help & FAQ

Getting started

What is CRDscout?

Is CRDscout free?

Do I need an account?

Which cards and products are covered?

Does CRDscout work outside the UK?

Searching and prices

Where do the prices come from?

Why does a price look different on the dealer's website?

Why is a product or retailer missing?

A result does not look like what I searched for

Why do you show eBay sold prices?

How many searches do I get?

Alerts, saved searches and news

How do alerts work?

How many saved searches can I keep?

Can I choose which emails I receive?

Where does the card news come from?

Card shows and dealers

How are card shows found?

A show is missing or the details are wrong

How do I get my shop listed?

What is the CRDscout Approved badge?

Collection, valuation and grading

How does the collection tracker work?

Are the valuations accurate?

Is the AI grading estimate a real grade?

Can I export my collection?

Membership, billing and refunds

What are the tiers and prices?

Can I get the collection tools without Elite?

How do I upgrade, downgrade or cancel?

Do you offer refunds?

Can I pay inside the mobile app?

I have a promo or discount code

Account, privacy and support

How do I delete my account and data?

What data do you collect?

Do you show ads?

Is CRDscout affiliated with Topps, Panini, Pokemon or eBay?

How do I report a bug or ask for a feature?

Still need help?